Legal
Privacy Policy
Last updated: May 2026
At Canela Beauty, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
Information We Collect
When you place an order or create an account, we collect:
- Name, email address and phone number
- Shipping address
- Payment information (processed securely by Stripe — we never store card details)
- Order history and preferences
How We Use Your Information
- To process and fulfill your orders
- To send order confirmations and shipping updates
- To respond to your questions and support requests
- To improve our products and website experience
- To send occasional promotional emails (you can unsubscribe anytime)
How We Share Your Information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business:
- Stripe — payment processing
- USPS / EasyPost — shipping and delivery
- Firebase (Google) — account management
- Brevo — email communications
Data Security
We use industry-standard security measures to protect your information. All payments are processed through Stripe, which is PCI-DSS compliant. Your password is encrypted and never stored in plain text.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To request this, contact us at jcnay157@gmail.com.
Cookies
We use essential cookies to keep you logged in and remember your cart. We do not use tracking or advertising cookies.
Contact
If you have any questions about this policy, reach out at jcnay157@gmail.com or via WhatsApp.